Why Choose Us
12 Reasons to Choose
Family Hearing Care
Choosing the right partner for your hearing journey is one of the most important health decisions you can make. But with so many options available, it helps to understand what sets one practice apart from another.
To make that easier, here are 12 clear reasons why families across Yorktown and Muncie continue to place their trust in Family Hearing Care.
Proudly Independent
Independence is more than a business model. It is a philosophy that puts patients first.
As Delaware County’s independent audiologist-led practice, we are not tied to manufacturer contracts or corporate policies. That means every decision is made with complete freedom to choose what is best for you.
We evaluate all major brands and all technology levels without bias, ensuring the solution you receive is the one that truly fits your lifestyle, your needs, and your budget. Independence gives us the flexibility to prioritize care over sales, long-term results over short-term numbers, and people over products.
A Proven Process Refined Over 25 Years
Hearing care is not something to be improvised. Over decades, we have built and refined a methodical process that delivers consistent, reliable results.
From advanced diagnostic testing to transparent explanations and family-inclusive consultations, every step is designed to set patients up for success.
This process is not a checklist; it is a pathway that adapts to each individual. The proof is in the results: Thousands of people across Yorktown and Muncie have achieved better hearing because nothing is left to chance.
Multi-Award-Winning Care Recognized by the Community
Awards aren’t the goal, but they do matter. They represent trust, consistency, and recognition from the very people we care for.
In Muncie’s Quest for the Best, we’ve been honored with Gold in 2022 and 2024 and Silver in 2023 and 2025. These awards come directly from patient and family votes, affirming that the care we deliver makes a meaningful difference. We’re also proud recipients of the Hillcroft Development Partnership Award (2021), which highlighted our role in supporting the wider community.
The Highest-Qualified Team in the Area
When it comes to your hearing, education and expertise matter.
Our team is led by Dr. Kelsie Tomlin, Au.D., supported by professionals with advanced clinical training. This level of qualification sets us apart as the highest-educated team in the region.
For patients, this means every evaluation is precise, every recommendation is evidence-based, and every treatment is delivered with the confidence that only comes from years of advanced study and practice. You are always in the hands of people with the expertise to get it right.
Trusted by Local Physicians and Specialists
Medical professionals know where to turn when cases are complex or when patients need the highest level of care.
Local physicians, ENT specialists, and other healthcare providers consistently refer their patients to us. We have earned that trust through years of delivering successful outcomes and demonstrating an unwavering commitment to best practices.
Being the referral choice for doctors means you can be assured that when other experts face difficult challenges, they send patients here. That same expertise is available to you.
Comprehensive Testing That Leaves Nothing Out
Many providers stop at a simple assessment to determine if you would benefit from hearing aids. We never cut corners.
Our diagnostic evaluations include tools, such as speech-in-noise testing, that replicate the environments where hearing loss is most noticeable. By assessing how your brain processes sound and how you function in real-life situations, we create a complete picture of your hearing health.
This thorough approach ensures that your treatment plan addresses not just the presence of hearing loss but the way it truly affects your daily life. Thorough testing means no guesswork, no assumptions, and better long-term outcomes.
Family-Focused Care at Every Step
Hearing never affects only one person. It impacts families, relationships, and entire households.
That is why we encourage loved ones to be part of the process. From attending evaluations to discussing communication strategies, families are invited into the journey.
This involvement creates more impactful results because it helps everyone understand how to adapt, support, and thrive together. Over the years, families have told us they feel seen, heard, and supported because we treat hearing care as a shared effort, not an individual burden.
Multi-Generational Families Served With Pride
Few things are more rewarding than caring for grandparents, parents, and grandchildren from the same family.
We have proudly supported multi-generational households across Yorktown and Muncie for years. These families return again and again because they trust us to deliver consistent, compassionate care.
For patients, this means joining a practice with a proven track record of long-term relationships and outcomes. For us, it is a reminder that our work impacts not just individuals, but entire family legacies.
A Comfortable and Professional Environment
Hearing care can sometimes feel intimidating. We believe it should not.
From the moment you arrive, you will find a clean, welcoming, and professional environment designed to put you at ease.
Convenient parking makes visits stress-free, and our team ensures you are treated with warmth and respect at every step.
Patients tell us they feel comfortable, cared for, and valued, not rushed or dismissed. The environment we create reflects the values we hold: professionalism, kindness, and a focus on making every appointment a positive experience.
Honesty, Transparency, and No Hidden Fees
Trust is built through honesty. We are known for clear communication, straightforward pricing, and a total lack of hidden surprises.
Patients can expect to know exactly what to expect, both clinically and financially. This transparency has become part of our reputation in Yorktown and beyond.
Families choose us not only for our expertise, but because they know we are honest partners who place integrity above everything else. You will never feel pressured, misled, or kept in the dark. That promise is one of the cornerstones of our practice.
Care That Starts After the Fitting
Some providers treat the fitting as the finish line. We see it as the starting point.
Hearing aids require precise programming, ongoing adjustments, and continued support to deliver the best results. We provide that follow-up care with diligence and commitment.
Whether you need your settings fine-tuned or you have questions months later that you need answered, you will always have someone to turn to. This long-term perspective ensures your hearing continues to improve, your devices perform as they should, and you never feel left behind.
A Long-Term Partner for Your Hearing Journey
Better hearing is not a one-time event. It is a journey that requires consistency, trust, and partnership.
Patients who choose Family Hearing Care are not just choosing a provider for today. They are choosing a partner who will be there tomorrow, next year, and for decades to come.
With 25 years already behind us and a future built on dedication to this community, we are here for the long haul. Families across Yorktown and Muncie return because they know their hearing health will always be protected with care and commitment.
